My love for ASUS goes back to ancient times when I discovered their blazing-fast motherboards and other components. I’ve always had a great experience with their customer support, and never a complaint with their service department.
That’s why, when I recently began having hardware issues with my ASUS Transformer Pad Infinity, I didn’t hesitate to send the device back to for repairs. I used ASUS’ online RMA request system, was issued an RMA for repairs quickly, and shipped my device to Grapevine, Texas for the necessary fix.
I was even further thrilled when I received notification that the techs completed my repair in a day.
And that was where my elation with ASUS almost ended.
Upon delivery, I found my hardware issue got resolved, but I’d incurred a number of other issues, including damage to the casing of the tablet. You may recall seeing a picture of the damage in a recent Weekly News Round-up:
Needless to say, I was not happy with the return of my device. My other issue ended up being a problem with the touchscreen, which basically rendered the tablet useless in one two-inch section on the left side of the tablet.
I contacted ASUS, and the polite support guru referred me on to the RMA process. “Oh no,” I thought, “not again.” I’d already had the tablet returned in worse condition than when it had departed my presence. I advised the associate of some of the remedies under the warranty, was placed on hold, I might have mentioned this blog, was placed on hold again, and eventually told to send pictures of the damage and return the tablet, at ASUS’ expense, to the warranty center.
Of course, some of the hoops were to thoroughly vet my sincerity, which I appreciate and understand.
I returned the tablet after Christmas, and today, received the device via FedEx.
Mrs. The Droid Lawyer watched as I unpacked and examined the tablet. Wouldn’t you know, I am pleasantly surprised with my “new” device. ASUS came through with stellar performance. Although the process took longer than I initially expected, I can’t complain with the end result.
In this ever-growing age of “customer no service,” ASUS’ dedication to customer satisfaction shined through. I will continue to recommend ASUS products, including the ASUS Transformer Pad Infinity and Nexus 7 tablets.